The range of services in Panama Global Hotel isn’t quite five-star, but the staff is extremely warm, especially in the restaurants, and I already have a review on their website –grace-panama.getpanamacityhotels.com
Check-in was cordial and efficient but nothing special. The clerk gave me a map of the hotel and explained how to get to my room, but that was it; given the size of the resort and all its features, I would have appreciated a more detailed orientation. I also expected them to offer me help with my bags, especially since my room was in a building located a good walk from the lobby.
Because of that introductory experience, I wasn’t expecting much. To say that the service the rest of my stay exceeded my expectations would be an understatement; I was impressed throughout, and occasionally blown away.
The Global Hotel, Panama is staffed primarily by young people who like to chat up guests, seem happy to be working there, and go out of their way to make small gestures that will improve your stay.
Be sure to pick up a copy of the ” Moments” one-sheet at the concierge desk. It provides the basics, like hours of operation, at the various restaurants, pools, etc., as well as the lowdown on special events taking place that week.
Also note: Several guests who stayed at the spa villas complained that there wasn’t any turndown service in those rooms. Don’t be caught off-guard: The villas at the spa are time-share-like suites designed more for longer stays; thus, housekeeping is not included.
Rooms are mediocre. They’re spacious and comfortable, with some nice features balconies, black marble countertops, bedside reading lights. But the decor is generic, and many of the rooms lack decent views and ample natural light.
You have two basic options at the Global Hotel, Panama: standard rooms in the main part of the resort , which run $100-$200 more – gettingontravel.com/pre-or-post-cruise-stay-grace-panama. The standard rooms are situated in 10 three-story buildings (called lodges) that form a horseshoe around the resort’s centerpiece, the Blue Lagoon and its pools; the spa villas are off to the side, by the first tee of the Gold Course. (For a helpful map, click here.)
All the rooms feature Global Hotel`s new comfortable beds, complete with 300-thread-count linens and nice, soft pillows. The sheets were a little starchy for my taste, but the mattress was comfy.
The bathrooms in Panama Global Hotel are small but certainly not cramped, and the showers have excellent water pressure. The soap is generic, but the other bath products are orange-and-ginger-scented Bed, Bath, Beyond Aromatherapy brand.
The TVs show about 30 channels, including HBO. The one in my room was a 38 LG flat-screen, but apparently they are still working to make the same upgrade in all the rooms of Global Hotel.
I had a second-floor partial golf-view room. “Partial” is the operative word, as the only part of the golf course I could see from my balcony was a concrete underpass the carts use to get from one side of the road to the other. I would have been better off opting for a garden-view room, which is cheaper – at least, that was mentioned on priceline.com/hotels-near-grace-panama-panama-city-panama-6053749-an.hotel-reviews-hotel-guides. And if you want a room with plenty of natural light, you’ll most likely have to spring for an ocean view room.
You know what? I will definitely visit this hotel again and again ! ! !